About Bay State Physical Therapy

Who We Are

Bay State Physical Therapy has been the leader in providing best-in-class physical therapy services for 30+ years. Founder and CEO, Steve Windwer, DC, PT built the company off the premise to serve his local community and provide them with the highest quality, one-on-one, personalized physical therapy care. He dreamed of one day having the ability to provide this patient-centric care-model to even more communities in Massachusetts. Today, Bay State Physical Therapy is part of the largest network of physical therapist-owned and operated orthopedic clinics in the Northeast.

For 30+ years we have been delivering patient-focused musculoskeletal care to empower patients to achieve their optimal health. We have 120+ locations across the five states of MA, ME, NH, NY, and RI.

Our Purpose

Working Together to Achieve Your Potential

As your partner in health, we put you at center of your care and work alongside your other healthcare providers to ensure you receive the best outcomes and achieve your goals. At Bay State Physical Therapy, we are focused on empowering our patients to live their lives to the fullest.

Our Commitments to Our Patients

To ensure patients receive the best possible care and experience, we focus on three main commitments.

Empowering a Lifetime of Health and Wellness

  • Providing you with best-in-class care to relieve your pain and help you take control of your health.
  • Our experienced physical therapists are dedicated to being your partner in health across your lifespan.
  • Ranking at 99% in patient satisfaction and a ‘world-class’ 91 Net Promoter Score.

Making it Easier to Receive the Best Care

  • Offering you convenient locations where you live, play, and work with flexible scheduling options (average of 9-10 miles from home to clinic).
  • Partnering with most major insurance networks.
  • Working with your referring provider to ensure progress is made toward your healthcare goals.
  • Provides telehealth services for convenience to accommodate patient needs.

Building Healthier Communities

  • Locally rooted clinics and teams throughout the Northeast dedicated to serving their communities.
  • Working collaboratively with larger healthcare systems to ensure patient access to our exceptional care.
  • Cultivating a fun, inclusive, and diverse environment where both patients and staff feel welcome.
  • We are proud to be the Official Physical Therapy Partner of the Pan-Mass Challenge and Massachusetts Youth Soccer Association.

Our Values

Our Values shape our culture. They guide how we communicate, act, partner with, and care for others.

Compassion

We strive to fully understand and empathize with the needs of every employee and patient. We appreciate and respect others’ perspectives, even if they are different from our own. We take appropriate action to advocate for and support those with whom we work and those we serve.

Character

We hold ourselves and each other to the highest standards of honesty, accountability, fairness, integrity and professionalism. We always do the right thing, no matter how difficult.

Growth Oriented

We provide an environment that encourages and supports personal development, professional growth, and continuous improvement. We foster a culture of accountability by setting measurable expectations and maintaining transparency. We embrace change and seek out opportunities to continuously improve.

Health & Wellness

We strive to promote the health and wellness of our patients not just through physical therapy, but by promoting healthy lifestyles and habits. For us to succeed, our employees must serve as examples of good health and continually seek opportunities to educate and encourage our patients to live to their full potential.

Service Excellence

We commit to creating the best possible experience for our patients—from their very first call with us to the follow-up care they receive at home. We provide our staff with the time, training, and technology they need to follow through on this commitment.

Teamwork

Our success is connected to the success and well-being of others. We can do great things when we work together to bring out the best in ourselves and in those we work with. We are humble, valuing team over individual.

Hear What Our Patients Are Saying

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Brian A.

star-review
Boston – North Station, MA

Through the exceptional guidance of Matt and the rest of the team at Bay State North Station, I have made significant progress in my rehabilitation, gaining both strength and confidence. The exercise program was thoughtfully explained and easy to understand and follow. Fantastic experience all around!

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Psalmari T.

star-review
Dorchester, MA

I love this place!! I was so discouraged after my surgery, I thought I wasn’t going to be able to get back to my normal life. With the help of this great team I’ve been able to do so much more after just a few short weeks. I’m shocked at the progress I’ve made so quickly, I can’t wait to see what I’m doing at the end of my treatments.

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Dan Q.

star-review
West Bridgewater, MA

The entire group at the Bay State West Bridgewater location makes for the rehabbing of a shoulder injury a positive experience. Great atmosphere, professional, organized, and they are consistently providing this in a safe, disinfected environment. I would recommend to anyone looking to regain their health.

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Erica H.

star-review
Bristol, RI

I went to my first session today and worked with John. He is very knowledgeable and knew exactly how to help me. He showed me some great stretches and exercises and told me how PT will help me in the short term and long term. He made me feel comfortable and was very personable. Everyone in the clinic is very nice and they genuinely want to help people. You can tell they all love their jobs. I highly recommend Bay State Physical Therapy to anyone needing PT!

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Kathleen H.

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Ipswich, MA

I have a chronic back problem and my pain doctor recommended I try physical therapy. My husband loved the services at Bay State and after going there and being treated by Kristen C., I couldn’t agree more with him. Kristen worked very specifically with my medical issues and provided a great treatment plan, complete with exercise plans for my independent aftercare. The facility is super-clean–each item that is used, touched, etc., is sanitized between patients. The entire staff was friendly and supportive. This was such a positive experience and so beneficial to my overall health and comfort. So very highly recommended. Thanks, Kristen and all at Bay State!