COVID-19 Update

Bay State Physical Therapy

Our Response to COVID-19

Our number one priority has always been the health and well-being of our patients and staff.  With that as our focus, we’ve been working diligently to ensure that we continue to provide the highest-quality physical therapy services, while implementing policies and procedures to keep our patients and team members safe.

Since the middle of March, we have expanded our telehealth services so that patients can get initial screenings and treatments from the comfort and safety of their homes.  For higher acuity injuries, or for patients who prefer in-person visits, our 50+ clinics remain open. At our clinics, we have implemented all CDC safety recommendations to ensure the safety of our patients.

Please see below for additional information on our response to COVID-19.
  • What are you doing to ensure patient and team safety in your clinics?

    Patient Care Coordinators are screening patients for symptoms by phone and in-person. If you are exhibiting any of the following symptoms, we ask that you reschedule your visit at the later of 14 days or the elimination of symptoms.
    All team members are also conducting daily screening for symptoms. Any employee presenting symptoms consistent with COVID-19 will be sent home to self-quarantine for 14 days.

    • Cough
    • Shortness of breath or difficulty breathing


    Or at least two of these symptoms:

    • Fever
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell


    Spacing and Distancing:

    • All care is one-on-one with a physical therapist, at a safe distance from other staff and patients
    • All non-essential vendors, observers, and other individuals are prohibited from entering the clinics



    • Stringent handwashing and hygiene protocols with team members
    • Mandatory patient hand washing upon arrival
    • Enhanced cleaning regimen of clinics and equipment
    • Placed alcohol-based sanitizer in the clinics for patient and employee use
    • Every clinician wears a mask and we require you to do the same
    • Coordinating with leading healthcare and infection agencies to mitigate potential risks
  • Are you accepting new patients?

    Yes! We understand that pain and injuries don’t disappear just because of COVID-19. Call your closest clinic to get set up with an in-clinic or telehealth appointment. If your insurance requires a script, a call to your physician’s office will allow you to avoid an in-person doctor’s appointment.

  • Why are we transitioning some patients to virtual visits?

    In order to support social distancing, we are offering patients the option of virtual visits via telehealth so that they can receive necessary treatment from the comfort and safety of their homes.

  • What is a telehealth/virtual visit?

    Virtual visits are a one-on-one remote therapy visit with your physical therapist connected through video on your phone, tablet or computer. To assist with this connection, we will be using a program called Physitrack, a dynamic exercise-based program that is available for free.

  • Why stay open at all?

    While telehealth is effective for many types of treatments, some patients require hands-on care or specialized equipment that they can only access in the clinic. By following CDC guidelines, we are able to give them the care they need in a safe and secure setting.

    Our combined telehealth and in-clinic services play a critical role in reducing stress on other areas of the healthcare system. Physical therapy helps keep patients out of doctors’ offices and emergency rooms by managing musculoskeletal symptoms and improving overall health.

Keep Up to Date:

The situation is constantly evolving, so please keep up to date with our latest news, information and health tips. Follow us on social media:

For more information on COVID-19 (Coronavirus) and the ways to keep your family and communities safe, please visit the CDC website,, Rhode Island Department of Health or New

The safety and well-being of our patients and employees is our highest priority. If you have any questions, comments or concerns please reach out to your local clinic manager.