Frequently Asked Questions

Will my physical therapy be covered by insurance and which insurance do you accept?

We accept most group health insurance plans; below is a complete list. Our staff will work with you to confirm your eligibility and benefits for physical therapy prior to your first appointment.  Accepted Health Plans, but not limited to:

  • Aetna
  • Aetna/Ushealth/Chickering
  • Blue Cross Blue Shield
  • BMC Healthnet
  • Cigna
  • Fallon Health Plan
  • First Health Plan
  • GIC/Commonwealth/Unicare
  • Great West
  • Harvard Pilgrim
  • Health Care Value Mgmt
  • Masshealth
  • Medicare
  • Medicare Secured
  • Neighborhood Health Plan
  • One Health Plan
  • Private Healthcare Systems
  • Tricare
  • Tufts
  • United Health Care
  • US Family Plan
  • Railroad Medicare

What do I need to bring with me?

Please be sure to bring:

PT prescription from your physician
Insurance card & applicable co-payment
Insurance referral if required
X-ray or MRI reports (not films) if applicable
Clothing to allow evalution of injured area

You also have the option to download and bring the new patient forms to save time at your first visit.

What do I wear?

In order to easily evaluate and treat the affected area, you should wear (or bring) loose fitting, comfortable clothing and sneakers (ie. wear shorts for a knee problem, and t-shirt/tank top for shoulder problem). 

Do I need a referral?

A prescription for PT is required by your physician, while a referral is only needed depending on your insurance (i.e. most HMOs).   Please check with your insurance carrier to see if a referral is needed in addition to a prescription.

How long with my treatment session last?

Treatment sessions typically last 30-60 minutes per visit.

How many visits will I need?

Depending on your diagnosis, the severity of your impairments, and your past medical history, your physical therapist will determine the appropriate length of care.  You will be re-evaluated on a monthly basis and will be provided with a progress report with our recommendations to your physician.